For more information, see How to enable shared computer activation for Microsoft 365 Apps To use shared computer activation, you must have an Office 365 (or Microsoft 365) plan that includes Microsoft 365 Apps and that supports shared computer activation. Restart the device and try to activate Microsoft 365 again.Ĭheck that your Office 365 plan supports shared computer activation.Download and install available updates.From Start, type check for updates, and select Check for updates from the search results.Restart the device, and then try activating Microsoft 365 again.If TLS 1.2 isn’t checked, check it, then select Apply and OK.From Start, select Control Panel > Internet options > Advanced settings.Enable TLS 1.2 as the default protocol by using this easy fix, and then restart the device.If you are running Windows 7 or Windows Server 2008, make sure that Service Pack 1 is installed.For more information, see End of support resources for Office. Important Running Microsoft 365 Apps on these older operating systems isn't supported. Some older operating systems, such as Windows 7 SP1, Windows Server 2008 R2, and Windows Server 2012, require an update to enable TLS 1.2 by default. To activate Microsoft 365 Apps, TLS 1.2 must be enabled on the operating system. General troubleshooting Activating Microsoft 365 on Windows 8.1 or earlier
You can download and run the Microsoft Support and Recovery Assistant to install Microsoft 365 Apps in shared computer activation mode.
Otherwise, start with the General troubleshooting section. Share computer activation on RDS, VDI, or CitrixįSLogix issues with shared computer activation If you’re encountering a specific error message, or you’re using RDS, VDI, Citrix, or FSLogix, you can go directly to the appropriate section: If you're having problems getting shared computer activation to work when you deploy Microsoft 365 Apps to shared computers in your organization, try the following to fix the problem.